Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by juan369 in connection with the operation of the online gaming platform accessible at juan369.club, including all associated mobile-optimized interfaces and customer support channels.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, juan369 acts as the Personal Information Controller (PIC) in respect of the personal data of all registered players and site visitors.

This Privacy Policy governs the relationship between juan369 and:

• All registered players who have created an account on the juan369 platform.
• All visitors who browse the juan369 website, whether or not they are registered.
• Persons who contact juan369 through any communication channel, including Live Chat and email.

juan369 collects the following categories of personal data, subject to the purposes and legal bases described in Sections 4 and 5 of this Policy:

juan369 does not collect sensitive personal information as defined under the Data Privacy Act (such as racial or ethnic origin, political opinions, or health data) unless specifically required by PAGCOR regulations or compelled by a lawful order from a Philippine government authority.

juan369 collects personal data through the following mechanisms:

3.1 Direct Collection. Information you provide directly when you register for a juan369 account, complete the KYC verification process, make a deposit or withdrawal request, contact customer support, participate in promotions, or update your account profile settings.

3.2 Automated Collection. Technical data is collected automatically when you access or use the juan369 platform. This includes IP addresses, device identifiers, browser information, and session activity logs, collected through standard server logs, cookies, and similar tracking technologies described in Section 7.

3.3 Third-Party Sources. In limited circumstances, juan369 may receive personal data about you from trusted third parties. This includes:

• Payment processors (GCash, Maya, BPI, BDO, and other banking partners) for transaction verification purposes.
• Identity verification service providers used to assist in the KYC process.
• PAGCOR or other regulatory authorities, as part of our licensing and compliance obligations.
• Fraud prevention and AML screening databases, in compliance with the Anti-Money Laundering Act.

Under the Philippine Data Privacy Act of 2012, juan369 processes personal data on the following lawful bases:

1. Contractual Necessity: Processing is necessary to perform the contract between you and juan369 — specifically, to operate your account, process transactions, and provide the gaming services you have subscribed to.
2. Legal Obligation: Processing is required to comply with legal obligations imposed on juan369 as a PAGCOR-licensed operator, including KYC verification under PAGCOR's technical standards, transaction reporting under the Anti-Money Laundering Act (AMLA), and data registration under the Data Privacy Act.
3. Legitimate Interests: Processing is necessary for juan369's legitimate interests, including fraud prevention, platform security, responsible gaming program administration, and improvement of our services, provided those interests are not overridden by your data protection rights.
4. Consent: For certain optional processing activities — such as direct marketing communications by email or SMS — juan369 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

juan369 uses the personal data we collect for the following specific purposes:

5.1 Account Registration and Management. To create and maintain your juan369 account, authenticate your identity at login, process your KYC verification, and manage your player profile and settings.

5.2 Payment Processing. To process your deposits and withdrawal requests via GCash, Maya, BPI, BDO, and other supported payment channels. Your financial data is used solely for transaction execution and is not stored beyond what is necessary for regulatory compliance.

5.3 Regulatory Compliance. To fulfill juan369's obligations under the PAGCOR operating license, the Anti-Money Laundering Act, and the Data Privacy Act — including transaction monitoring, suspicious activity reporting, and record retention as required by law.

5.4 Platform Security and Fraud Prevention. To detect, investigate, and prevent fraudulent transactions, unauthorized account access, multi-accounting, and other prohibited conduct as defined in the juan369 Terms & Conditions.

5.5 Responsible Gaming. To administer responsible gaming controls including deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion. Gaming activity data is used to identify patterns that may indicate problem gambling behaviors, enabling juan369 to fulfill its duty of care obligations.

5.6 Customer Support. To respond to your inquiries, resolve disputes, and maintain records of your communications with our support team for quality assurance and dispute resolution purposes.

5.7 Service Improvement. To analyze aggregated and anonymized usage patterns to improve platform performance, game selection, and user experience. Individual player data used for this purpose is anonymized before analysis.

5.8 Marketing Communications (With Consent). Where you have given explicit consent, to send you information about juan369 promotions, new game launches, and special offers via your registered mobile number or email address. You may opt out of marketing communications at any time by updating your account preferences.

juan369 does not sell, rent, or disclose your personal data to third parties for their own commercial benefit. Your data may be shared in the following limited circumstances only:

6.1 Regulatory and Government Authorities. juan369 is legally obligated to share relevant personal data and transaction records with:

• PAGCOR — in connection with our operating license, audits, and compliance reporting.
• The Anti-Money Laundering Council (AMLC) — as required under Republic Act No. 9160, as amended.
• The National Privacy Commission (NPC) — in the event of a data breach or as required by the Data Privacy Act.
• Any other Philippine government authority presenting a lawful order compelling disclosure.

6.2 Payment Service Providers. Financial data is shared with GCash, Maya, partner banks, and other payment processors strictly to the extent necessary to complete your deposit or withdrawal transaction. These providers are bound by data processing agreements and their own regulatory obligations.

6.3 Identity Verification Providers. KYC identity data may be shared with certified identity verification service providers engaged by juan369 to assist in verifying the authenticity of your government-issued ID documents. These providers operate under strict confidentiality agreements.

6.4 IT and Security Service Providers. Technical data may be processed by trusted IT infrastructure, hosting, and cybersecurity providers engaged by juan369 to operate and protect the platform. All such providers are contractually bound to process data only as instructed by juan369.

The juan369 platform uses cookies and similar tracking technologies to provide a functional, secure, and personalized user experience. A cookie is a small text file placed on your device by your browser when you visit a website.

7.1 Types of Cookies We Use:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences — such as your preferred language, responsible gaming settings, and display configurations — across sessions.
• Analytics Cookies: Used to collect aggregated and anonymized data about how players navigate and use the platform, enabling us to identify and resolve usability issues and improve the overall experience.
• Security Cookies: Used to detect and prevent fraudulent activity, identify suspicious access patterns, and protect the integrity of player accounts and transactions.

7.2 Managing Cookies. You may control cookie settings through your browser preferences. Note that disabling essential cookies will prevent core platform functionality from operating correctly. Disabling analytics cookies will not affect your ability to access and use juan369's services.

7.3 Session Tracking. juan369 may log server-side session data — including IP addresses, device identifiers, and access timestamps — for security, fraud prevention, and responsible gaming monitoring purposes. This data is retained as part of our regulatory compliance records.

juan369 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

Technical Measures:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data stored in our databases, including government ID images and financial records.
• Multi-factor authentication requirements for administrative access to player data systems.
• Firewalls, intrusion detection systems, and continuous security monitoring.
• Regular penetration testing and vulnerability assessments of platform infrastructure.

Organizational Measures:

• Role-based access controls ensuring juan369 staff access only the personal data necessary for their specific job functions.
• Mandatory data privacy and security training for all staff with access to personal data.
• A designated Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act.
• Documented data breach response procedures, including NPC notification within 72 hours of discovering a reportable breach.

juan369 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable Philippine law and regulatory requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Anonymized data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.

As a data subject under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by juan369. These rights may be exercised by contacting our Data Protection Officer as described in Section 14.

To exercise any of these rights, please contact our Data Protection Officer as described in Section 14. We may require proof of your identity before processing your request. If you believe juan369 has not handled your data in compliance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC).

The juan369 platform is strictly restricted to individuals aged 21 years and above in accordance with PAGCOR regulations and Philippine law. juan369 does not knowingly collect or process personal data from individuals under 21 years of age.

All players are required to complete identity verification confirming their age before withdrawal privileges are activated. Where juan369 discovers that an account has been created by or is being used by a person under 21, the account will be immediately suspended, all transactions voided, and deposited funds returned to the originating payment method after verification.

The juan369 platform does not contain links to external third-party websites for commercial or referral purposes. Where references to third-party services (such as GCash or PAGCOR) are made in informational content, these are for factual reference only and do not constitute endorsement.

juan369 is not responsible for the privacy practices or content of any external websites or services. If you access any external service through a separate browser session, we encourage you to review that service's own privacy policy before providing any personal information.

juan369 reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

When material changes are made to this Privacy Policy, juan369 will notify registered players by email to their registered address or by a prominent notice displayed on the platform prior to the changes taking effect. The updated policy will be posted at juan369.club/privacy-policy.

Your continued use of the juan369 platform following notification of changes constitutes your acknowledgment of the updated Privacy Policy. If you do not agree to any updated terms, you may request account closure as described in the Terms & Conditions.

juan369 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the juan369 platform interface

Please note that the email addresses above are displayed as plain text for reference — they are not clickable links. When contacting the DPO, please include your registered account details and a clear description of your request or concern to allow us to address it as efficiently as possible.

juan369 targets a response time of 15 business days for formal data subject rights requests. For urgent security-related matters, please use Live Chat for immediate assistance.